COVID-19: important information about your deliveries
The various measures implemented at European level to fight the Covid-19 are currently having an impact on shipments and order deliveries.
All orders for X-Pole products are currently not processed by the warehouse and will be placed as pre-orders. Pre-orders will be processed on a ‘first come first served’ basis once the restrictions are lifted by the UK and European territories.
Orders for Lupit Pole pole sets and crash mats may take longer to be prepared and shipped. Shipment of any Lupit Pole product can currently be expected within 7 to 10 working days, but may take longer due to the situation.
The collection and distribution of Post parcels in France is currently taking place from Wednesday to Friday. The reduction in the processing capacity of packages can lead to delays in receiving them.
You can at any time track your package's status in the « My orders » section.
At Body&Moves, delivery to Metropolitan France is free of charge for any order from €69 to a Colissimo Pick-up Point, or from €90 for Colissimo sent to your home. Below this amount, the delivery is charged €3.90 for a delivery to a pick-up point, or €5 for Colissimo sent to your home. After confirming your order, you will receive your parcel within 2 to 5 working days (from Monday to Saturday, period commonly noted).
• Europe and French overseas departments and territories (except X-Pole, M-Pole and Lupit Pole products)
Austria, Germany, Belgium, Spain, Ireland, Luxembourg, the Netherlands, Portugal, United Kingdom, Switzerland*
Home delivery via Colissimo Home or Pick-up Point within 3 to 7 days from €7.90 (free for orders from €120 in Belgium). This service is charged according to the destination.
Guadeloupe*, Martinique*, Reunion*, French Guiana*, St-Barthélemy*, St-Martin*
Home delivery via Colissimo Home within 4 to 7 days from €10 (price calculated according to the volume and weight of the parcel).
French Polynesia*, New Caledonia*
Home delivery via Colissimo Home within 5 to 10 days from €12 (price calculated according to the volume and weight of the parcel).
European Union, Switzerland*
Home delivery via Fedex within 2 to 5 days from €9.90. This service is charged according to the destination.
Metropolitan France (excluding Corsica), Switzerland*, and some European Union countries
The delivery time for X-POLE products through UPS is approximately 2 to 4 working days. This period may vary depending on the stocks available from the supplier. Delivery times are indicated on the product sheet when ordering, or later through our customer service.
The delivery charges for X-Pole poles, extensions and accessories start from €29 and are calculated according to the destination, as well as the number and weight of the packages.
Particularity of pre-orders : some X-Pole items can be pre-ordered, in which case it will be mentioned on the page of the product in question. When a product is pre-ordered, it means that it is no longer in stock at X-Pole but available on a waiting list only. A pre-order then allows you to have an item reserved for you within the next consignment. An indicative delivery time will also be given when ordering. It is an estimate that can evolve depending on the supply conditions encountered. If in doubt about a pre-ordered product, please do not hesitate to contact us.
Metropolitan France and some European Union countries
The delivery time for Lupit Pole products through GLS is approximately 2 to 4 working days. This period may vary depending on the stocks available from the supplier. Delivery times are indicated on the product sheet when ordering, or later through our customer service. The delivery charges for Lupit Pole poles and accessories start from €25 and are calculated according to the destination, as well as the number and weight of the packages. The delivery of Lupit Pole crash mats is free of charge.
The delivery time of M-Pole products through GLS is approximately 3 to 5 working days after the products have been shipped. These products are made to order and the total average time between ordering and delivery may vary. Estimated delivery times are indicated on the product sheet when ordering, or later through our customer service. Unless otherwise specified, delivery of M-Pole crash mats is free of charge.
*For these destinations, the order will be invoiced exclusive of tax. However, the Buyer will be liable for taxes upon receipt of the parcel.