Return an item
You have received your items, but they do not suit you? > You have 15 days from receiving your parcel to ask us for an exchange or a refund.
Conditions for return
Products must be returned in their original condition, unworn, unwashed, tagged and including the return receipt or purchase invoice. Any product that would have been damaged, worn or dirtied will not be refunded or exchanged. In this case, the customer will remain the owner of the product, which can be sent back to their address at their expense. Items should be tried with underwear. For hygiene reasons, any returns that do not comply with this procedure will not be eligible for refund. The cost of return are the customer's responsibility, except when the product received is defective or does not match the order form. Body&Moves will not accept parcels sent on a freight collect. When a Buyer returns products, any risk related to the return of the product is the Buyer's responsibility. In the context of an exchange, shipping costs for reshipment of the new product will be our responsibility, within the limit of one exchange per order. You may request an exchange for one or more items, provided that the total amount is lower than or equal to the total amount of the returned item(s). In case of lower value, the difference will be refunded to the payment method used when ordering.
How to return an item
To return an item, log in to your account, then go to the « My Orders » heading and select the relevant order. In the "RMA" tab, check the product(s) you wish to return and indicate the reason for return as well as the desired option (exchange or refund).In the case of an exchange request, you can specify directly in the comment section the product you want in exchange (size, color).Once your request is submitted, our team will check that it is possible. You will then receive a confirmation email to inform you of the availability of your returns note. You can download it directly from your account in «RMA» heading.
Once your returns note obtained, you have 7 days to return your package to the following address:Body&Moves4 Passage St Antoine92500 Rueil-MalmaisonFranceWe recommend that you keep your proof of return.Once your parcel received, your return will be processed within approximately 2 to 3 working days. You will receive an email confirming the processing of your return. We promise to exchange or refund your items as soon as possible. If you opt for a refund, it will be processed no later than 14 days after exercising a right of withdrawal. We will refund the payment method used to pay the order, unless otherwise stated.